Terms and Conditions

Terms & conditions

The Medical Aesthetic Group seeks out the very best and most innovative products and systems available. Since 1999 the company has been recognised as one of the leading UK suppliers to the aesthetic medicine professional.

Medical director, Dr Elisabeth Dancey, is one of the most experienced independent aesthetic practitioners in the UK with an international knowledge and reputation, and brings the highest standards of efficacy to everything that we do.

The majority of our products are only available under medical supervision, but we have selected a small number of high performance solutions that are suitable for home use.

Our aim is to provide not only an excellent product, but a friendly and efficient service. If you have any suggestions or comments please feel free to contact us.

This web site (www.magroup.co.uk) is a secure site where beauty skin care products can safely be purchased online.

Scientific information about the beauty products' formulation and performance, together with before and after photographs of the results where applicable, are available on our web site www.magroup.co.uk.

Alternatively you are welcome to telephone 02380 676 733.

See what the press has to say about us.

If you would like details of Dr Dancey's clinic, please visit her web site at www.bijoux-medispa.co.uk

Making a purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on 'Order now' and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. Whether you are shopping from North America, Great Britain or anywhere else, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa and Mastercard and switch. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling

We aim to ship all orders within 10 days and usually much sooner. All orders are sent by the most appropriate method for your area.

Most orders are shipped with a tracking number and require acknowledgement of delivery. If acknowledgement is not available when the delivery is attempted the carrier will leave a card advising where the parcel is held. It is your responsibility to arrange re delivery or collect the parcel within 7 days of the date of the card. In the event that correctly delivered goods are returned to M A Group by the carrier the company reserves the right to charge for any goods not suitable for re sale together with any direct costs incurred and an administration charge not to exceed 10% of the purchase price of the goods.

Delivery Schedule

We will normally send your order to you in 10 business days or less. International orders are generally received in under 14 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. If your delivery country is outside of the union VAT will automatically be deducted from your order.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All of our products come with a 14 day guarantee. If you consider the product to be faulty in any way please return it to us by prepaid post. We will replace the product or refund the purchase price at your request. Please use suitable packing if returning product.

Reaching Us
If you need to reach us, please email us on info@magroup.co.uk alternatively, you can call on International ++ 44 (0) 23 8067 6733 or write to us at M A Group Ltd , Unit 3, Compass Point, Ensign Way, Hamble, Southampton SO31 4RA Great Britain

Returns Policy
M A Group fully recognises all consumer protection Laws. Please refer to the section headed 'Guarantee'. Due to the nature of the products returns cannot be accepted. Please ensure that the products ordered are correct for the indications you propose to treat. Shortages or non-delivery must be notified within 7 days of invoice date.

Remittance Terms
Payment must be made in full by an accepted credit or debit card at the time of placing the order. We will not debit your card until the order is packed for shipping.