Please Contact us with any enquiries relating to your order and delivery. Alternatively, if you have a tracking number from us please go to
Most orders are shipped with a tracking number and require acknowledgement of delivery. If acknowledgement is not available when the delivery is attempted the carrier will leave a card advising where the parcel is held. It is your responsibility to arrange re delivery or collect the parcel within 7 days of the date of the card. In the event that correctly delivered goods are returned to Medical Aesthetic Group Ltd by the carrier the company reserves the right to charge for any goods not suitable for re sale together with any direct costs incurred and an administration charge not to exceed 10% of the purchase price of the goods.
Medical Aesthetic Group Ltd fully recognises all consumer protection Laws. Please refer to the section headed 'Guarantee'. Due to the nature of the products returns cannot be accepted. Please ensure that the products ordered are correct for the indications you propose to treat. Shortages or non-delivery must be notified within 7 days of invoice date.